^{3. Late appointment policy}

Late client arrivals can throw off an entire day of appointments and result in unhappy customers. It is important to outline what constitutes showing up late for an appointment and that it could result in a refusal of services.

Late appointment policy template:

To respect the time of clients and staff, we ask you to be on time for your appointment. Clients who arrive more than 15 minutes late will be required to pay a late fee. Clients who arrive more than 30 minutes late will forfeit their appointment and need to reschedule.