^{Tips for enforcing your salon policies}

A set of strong salon booking and cancellation policies can help decrease no-shows and make running and managing your business easier. Consider these tips as you implement your cancellation policies:

Include your salon policies in any email or text correspondence with clients, such as the appointment confirmation and reminder emails you send them, so clients are aware of your cancellation policies up front.

Make sure your policies are clear and accessible on your salon website.

Ensure your staff understands your salon policies so they can communicate them to clients and enforce them when necessary.

If you decide to offer flexible salon policies, be sure to establish some ground rules and communicate them with your staff so everyone is aware of how to deal with no-shows, cancellations, or rescheduling.

If your salon has issues with last-minute cancellations or no-show clients, it can be a best practice to require a credit card on file when a client books an appointment, even if you don’t charge a deposit.

Pro Tip:

Square Appointments offers a full set of tools for salons that make enforcing your salon policies simple. Send automated appointment confirmations and reminders, set up a custom salon website with the information you want displayed, and store client credit card information on file for their services and any fees. Learn more.