A full 100% of retail business owners surveyed said that technology and automation have improved their businesses. For those focused on growth over the next 12 months, order tracking (43%) is the top area they're automating, followed by payroll...
Retailers are harnessing technology to compete.
Automation and AI are improving business outcomes.
Retailers are enhancing the customer experience.
Multihyphenate retail strategies are essential for growth.
A seamless omnichannel experience is key for customer diversification.
Methodology
The Future of Retail Report: 2024 Edition