Room to grow.

There's still plenty of room for automation technology to catch up to the needs of business owners.

Owners report their existing automation tools aren’t up to snuff … yet.

We know owners rely on technology to run their businesses efficiently, with some going as far as to build robust tech stacks to meet their specific needs. Still, many feel the automation tools in their toolbox aren’t fully rising to the challenges they regularly face.

DID YOU KNOW?

Forty-two percent of retailers said that AI-powered product recommendations are their most wished-for AI tool, especially those retailers focused on adding more online options over the next year (45%).

99%

of retailers say they’re facing obstacles with their current tech stacks that make it difficult to take a more targeted approach with their marketing and communications.

95%

of restaurateurs reported that they’re struggling to find technology and automation tools that fully meet their needs.

Restaurateurs make it clear where automation is lacking:

46%

report that their technology lacks ready insights to understand and improve the customer experience.

37%

say their tech cannot integrate with external partners like delivery services.

35%

report that their tech is difficult for employees to use.

34%

say there is no real-time visibility for understanding the health of the business.

32%

say that their tech is not flexible as their business needs change.

Business owners that do invest in automation, however, have found success in decreasing their teams' hands-on time and better serving their customers at scale.

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