Automation Technology Is Boosting Guest Experience and Operations
Automation technology is already embedded in every corner of a restaurant, from organizing incoming orders to tracking stock and quickly creating food orders with vendors. For more than half of respondents, automation impacts how the kitchen is run, what the business serves, and how guests feel about the restaurant's offerings. (See Chart 1.)
When your restaurant operations are in sync, you create happier guests, which can translate to higher sales — a result that nearly half of restaurants are experiencing. (See Chart 2.) Automation technology is also boosting staff satisfaction and cash flow management.
Square Kitchen Display System: Automation built into the Square KDS makes restaurants run more smoothly.
Here are just a few ways Square KDS leverages automation:
Organizes incoming orders, no matter what channel they come through.
Formats order details for your back-of-house staff to easily read.
Sends diners and third parties regular updates about their orders.
Artificial intelligence is about simulating human-like intelligence in machines. AI makes it possible for computers or smart machines to solve problems or perform tasks that previously required human input using algorithmic decision-making, pattern recognition, and language learning.
Automation uses technology to complete traditionally manual functions in a business using programmed commands.
AI for Business Square AI features are taking restaurant management to the next level. With AI-powered restaurant technology, you can:
Populate a full menu in just a few minutes
Add hyperreal, AI-generated backgrounds to item photos
Generate effective, personalized email copy for your staff and customers
Auto-assign menu items to kitchen categories and station screens
AI and automation working together can significantly improve how restaurants operate and serve their guests.
I like to say restaurants are like mini-factories. They run heavily on processes. Putting AI and automation tools in the hands of your team can give your staff a bird’s-eye view of the processes that make your restaurant run. Ultimately, this ensures your staff can optimize current processes and correct costly mistakes if and when they arise before they get out of hand.”
