Restaurants Are
Already Using AI
Technology to Serve
Guests and Improve Efficiency
Restaurants are turning to AI technology to build on all the advantages they’re already getting from automation tools. Many are starting with general business applications that help them improve how they interact with guests, like chatbots/virtual assistants and voice-enabled ordering. Nearly half of respondents are venturing into AI technology for content generation. (See Chart 3.)
Fewer are using AI in back-of-house operations. But for those who are, they’re mostly turning to AI in areas where they’ve already made use of automation, including sentiment analysis and content creation. (See Chart 4.)
Square Marketing: Build your brand and engage your customers with personalized, one-time, and automated email and text campaigns using AI features:
Personalize email copy to guests.
Level up your restaurant website by using the AI-assisted copy generator built into Square Online.
Personalize chat messages to buyers with prepopulated names and AI-powered suggested replies.
