Restaurants Say AI
Technology Helps
Them Better Serve Guests
Every restaurant leader knows a great guest experience is essential to the business’ success, and more than half of respondents who have implemented AI in their operations are seeing their customer satisfaction scores go up.
AI users say they have been able to more accurately personalize the guest experience and increase guest loyalty and frequency without investing in more staff. (See Chart 7.) Making processes more helpful and convenient makes guests happy and more likely to come back without additional team effort, dramatically impacting revenue and profitability. That’s just the beginning.
As AI and automation technology mature and evolve in the food and beverage industry, I believe we’ll see greater benefits, such as the ability to serve guests with even more personalization."
Time is money for a busy restaurant, and early adopters of AI technology are already saving quite a bit of time by using AI.
are freeing up more than 10 hours a week, and another
are saving six to 10 hours weekly.
We all know a work-life balance can be hard to get when you run a restaurant. Happily, almost half of those using AI have already been able to use the extra time they’re getting back to make their lives a bit easier.
