Introduction

01   Introduction →

02    Restaurants redefine the industry →

03    New offerings = new business →

04     Flexibility in the face of caution →

05     The plan to maintain →

06    Automation continues to win →

07    The rise of kiosks →

08 Methodological notes →

The current economy presents restaurant owners with both an opportunity and a challenge. While rising prices impact customers’ budgets, many people continue to dine out and provide a steady flow of business for the restaurant industry. On the flip side, restaurateurs must work harder than ever to grow their businesses in the face of inflation and staffing issues.

To understand where the restaurant industry stands today and the opportunities that lie ahead, Square worked with Wakefield Research to survey 500 restaurateurs and 2,000 consumers for our third annual Future of Restaurants report. The findings, along with insights from successful Square sellers and industry insiders, provide a look back over the past year to show us what’s shaping the future.

Automation, flexibility, and diversification in the restaurant industry will be three key elements for thriving in today’s marketplace. When used in tandem, they can help shepherd one of the most resilient industries into a new era.