38% plan to automate operations tasks to increase staff efficiency.
36% will reduce dining room hours.
35% will add or grow the use of non-core offerings such as classes and retail items.
33% will reduce menu offerings.
31% will hold off on planned improvement projects.
30% will apply for a line of credit.
30% would consider laying off staff or holding off on filling open positions
27% would apply for government assistance.
Adding an automated online order and delivery service creates a new sales channel without a huge operational lift. Plus, you won’t have to give away a portion of your profits to third-party sites, such as DoorDash or Grubhub.