The staff experience = the customer exprience

The staff experience is the customer experience. Automation can help improve experiences with technology that frees up your employees’ time for revenue-generating, consumer-facing roles.

Automation can get a bad rap, but today’s tools aren’t meant to replace staff or put people out of a job. Instead, they are meant to streamline time-consuming, monotonous tasks and let employees focus on what they do best: create brand experiences with a personal touch. Automation can even be a win-win situation for your employees and your business. If your staff is more engaged in their work, you’re more likely to retain them.

At some points of the shopping journey, consumers themselves like to seek out automation technology for assistance.

73%

of consumers said that they prefer local retailers to use automation in at least one area.

44%

want an automated tool to check product information or inventory.

41%

would choose automation when making pickup or delivery arrangements.

38%

like to use kiosks to place an order or check out.