A full 100% of retail business owners surveyed said that technology and automation have improved their businesses. For those focused on growth over the next 12 months, order tracking (43%) is the top area they're automating, followed by payroll...
Retail businesses are harnessing technology to compete.
Automation and AI are improving business outcomes.
Retailers are enhancing the customer experience.
Multi-hyphenate retail strategies are essential for growth.
A seamless omnichannel experience is key for customer diversification.
Methodology
The Future of Retail Report: 2024 Edition