Fishbowl, a fast-casual restaurant brand with almost 30 locations, uses Square to help them scale efficiently while maintaining consistency and simplicity across their stores. With a menu centered on customizable bowls and fast-moving service, they needed a POS system that could support streamlined ordering and be intuitive enough for new staff to pick up quickly.
“I think one of the best things is training new staff,” said Saxon Masella, Manager at Fishbowl. “It’s so easy to show a staff member the tiles and how it’s laid out. They can see the picture and then click on The O.G. or whichever bowl they want to choose. It’s obviously become a big part of our business.”
Franchise operators and managers consistently tell us how easy it is for staff to figure out the Square platform and make it their own. “With our staff members, the biggest comment is that Square is so simple,” said Michael Jeung, Franchise Development Operations Coordinator at 10000 Coffee. “Let’s say we make a new drink. I say, ‘Hey, I need you guys to put this new item tag onto your POS.’ They just know how to do it… You can organize it how you want to make your life easier.”
That flexibility isn’t just helpful for onboarding new hires — it’s critical when scaling across locations. Square supports consistent rollouts and configurations across all your devices, with scalable migration support to ensure nothing gets lost in the transition. And you’re never on your own. Feel confident from day one with 24/7 support and a library of training resources.
